Password/Email Change for the Employee Portal

There are 2 ways to reset the password for the Employee Portal.

The first way is through the Portal. If the employee's email address has not changed, they may reset the password themselves through the Employee Portal.

The second way can be done in RealStaff.

1. If the employee has the same email address

• On the employee portal (mobile or web) the employee clicks on Forgot Password?

• Enter the email address/username and last 4 digits of their social security number, then click on the Reset Password button.

• On the One-Time Security Code window, verify the email address and click the Continue button.

• The security code will be emailed.

• On the Employee Portal Code window, enter the security code and click on the Submit button.

• On the reset password window, enter a new password, reenter the new password, and click on the Submit button.

• The Password Changed window will pop up confirming the password change.

Complete!

2. To change the email and/or password in RealStaff

• From the RealStaff main menu, click on:
  Maintenance >> Employee >> Web Portal Management

• On the Web Portal Management window, click on the Manage Employee Logins button.

If there are multiple employees who need email/password changes

• Add the employees by:
  • Selecting the employee.
  • Click on the >> button, this moves the employee to the browse box on the right.
  • After all of the employees have been added:
    • Check the Create new password for selected employees checkbox.
    • Click the Send Selected Login button.

• On the Are you sure window, click the Yes button.

To change the email address and/or password for 1 employee

• On the Web Logins window, select the employee and then click the Edit/Set Login Info button.

If the employee has a new email address

• Change it to the new email address in the email entry box.
• Check the Send Info to Employee checkbox and then click the Ok button.

If the employee needs a new password

• Check the Create New Password checkbox.
• Check the Send Info to Employee checkbox and then click the Ok button.

Complete!